Question 1

🫂 How can your customers refer you to their friends?

Accepted Answer

Activate the referral feature to get new customers.

|| Example: A loyal customer of your brand will be able to send a link to his friends and family that will encourage them to come to your store by offering a welcome gift if the people who received this link come to your store.

| The stamps / points sent will only be given to the referrer if the referral activates his gift. So you can be sure that you only give rewards to people who have really referred you.

Why use referral?

1. Increase your customer base

Referrals are the most effective way to acquire new customers. And who better than your customers to talk about you? With a well thought-out referral, you can easily get more customers at a lower cost.

2. Improve your image.

The organization's brand image is improved and this facilitates attitude change in favor of the firm and builds or increases the company's reputation.

3. A guarantee of quality

The fact that a loyal customer vouches for your brand, your business, will give more weight and credibility to your marketing. This is why word-of-mouth is the most effective way to market.

How to use the sponsorship system?

There are 3 steps to setting up a referral:

➡️ Step 1: Go to your dashboard

Go to your dashboard: https://business.yollty.com Then click on Configurations

➡️ Step 2 : Click on `Referrals`.

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Question 2

💶 Customers : How can they collect points / stamps?

Accepted Answer

Collecting points or stamps

|| Example : A customer has just checked out after making a purchase from you, so it's time for him to collect his points or stamps

➡️ Step 1: Click on the Yollty application logo (white Y on a blue background)

➡️ Step 2: Click on the purple button at the bottom of the screen to open the camera

➡️ Step 3: Once the QR Code is scanned, your customer will arrive on your member card with their point or stamp balance credited

And VOILA!!! Your customer has scanned your QR Code and gotten their points or stamps 😁

Important note: the QR code can only be used ONCE! If you want to use it multiple times, you will need to generate it each time.

|| Don't remember how to generate a QR Code for your client? Just click here

Question 3

🧐 Can I try Yollty for free?

Accepted Answer

Of course! 🎉 That's why you have a 7 days trial with access to the Love package. You can get started, share it with your customers and use all the features to get your hands on it. You'll be able to choose the package that suits you best once you're fully convinced and we've helped you set everything up.

Question 4

💯 How to look for your Total Member Count?

Accepted Answer

Find out your total number of members

|| Example: You have been using Yollty for a week, a month or more and you want to see how many members you have accumulated.

You have your first members? CONGRATS!

Now let's check how you can see your community growing

This guide will help you through the different steps you will take to look at your ${color}[#000000](total member count). When looking for your total amount of members there are 5 steps you will have to go through, but do not worry it is super easy.

➡️ Step 1 : Connect to your personal account on the Yollty website.

This step is very easy, all you will have to do is go on the Yollty website https://yollty.com/, and click on Login, or Start for Free, in the top right corner.

If you are a returning customer, once you clicked on Login you will be redirected to a new page where you will be asked to enter your email and password to sign in.

**If you are a new user, you will have to go through the “sign up" process before proceeding any further. **

➡️ Step 2: Go to your Dashboard.

Once you are logged in, you will be redirected to your personal Dashboard. This means you will be able to see all the information regarding your business, and most importantly your **total member count. **

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Question 5

📊 How to check dashboard statistics for a given period?

Accepted Answer

Find out your statistics over a period of time

|| Example: You've been using Yollty for a week, a month or more and you want to see how many points have been donated, rewards claimed.

This guide will help you through the different steps you will follow to review your different statistics. Just follow the 5 steps below, but don't worry, it's very easy.

➡️ Step 1: Go to ‘Dashboards’**

Log in to your account on the Yollty website.

This step is very simple, just go to the Yollty website https://yollty.com/, and click on Log In, in the upper right corner.

⚠️⚠️ If you are a new user, you will need to complete the registration process before continuing.

⚠️⚠️ If you are a repeat customer, once you click Login, you will be redirected to a new page where you will be asked to enter your email and password to login.

➡️ Step 2: Access your dashboard.

Once logged in, you will be redirected to your personal dashboard. This means that you will be able to see all the information about your company, and especially your statistics.

➡️ Step 3 : Select Dashboard for the period.

For this step, you will need to click on the small arrow next to Dashboar

Question 6

🤖 How to set up your Marketing automation?

Accepted Answer

Ready to automate some of your marketing?

It's a 3-step process:

Select your trigger
Select the action you want to perform
Select the content you want to send

Why automate your messages?

The main reason to automate your messages is to provide a better experience to your customers. Marketing automations allow you to send personalized messages as a result of your customers' actions. For example, when a customer signs up for your loyalty program, you can send them a personalized welcome message within an hour of signing up.

What can you expect from automated messages?

Regardless of the trigger you choose, this will be about re-engaging your customers. "But why re-engage my customers?" You might ask. The choices have never been wider for your customers, so it's important to stand out with small intentions for your customers. Automated messages are ideal for this.

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