π― How do you retarget an inactive customer?
Reactivate an inactive customer!
π₯π‘Example: You want to send a special offer to someone who hasn't visited your establishment for 30 days.
β‘οΈ Step 1: Access your dashboard
Go to your dashboard
Click on Marketing
Click on Automation
Then click on Manage workflows
Or click directly here: https://business.yollty.com/marketing/automation/workflows
β‘οΈ Step 2: Click on Create automation workflow
![](https://storage.crisp.chat/users/helpdesk/website/f71ccc35848dd800/create-automation-workflow_13ao60m.png)
β‘οΈ Step 3: Choose When a customer is inactive for a certain amount of days
![](https://storage.crisp.chat/users/helpdesk/website/f71ccc35848dd800/capture-decran-2022-08-12-a-14_1gpaam7.png)
And then just add the number of days they were not active
β‘οΈ Step 4: Indicate the number of days of inactivity from which you want to contact them
Example: You want to automatically send a message to any customer who has not visited for 21 days, so you put 21.
![](https://storage.crisp.chat/users/helpdesk/website/f71ccc35848dd800/capture-decran-2022-08-12-a-14_z13pgj.png)
Step 5: Select the action you want to perform
Click on the Plus button:
![](https://storage.crisp.chat/users/helpdesk/website/f71ccc35848dd800/capture-decran-2022-08-12-a-14_11foyut.png)
This will allow you to send a notification to your selected audience:
![](https://storage.crisp.chat/users/helpdesk/website/f71ccc35848dd800/capture-decran-2022-08-12-a-14_1ccij4i.png)
β‘οΈ Step 6: Select the action you want to perform
When you click, you will have the option to select the message:
![](https://storage.crisp.chat/users/helpdesk/website/f71ccc35848dd800/capture-decran-2022-08-12-a-14_1kqj4oq.png)
![](https://storage.crisp.chat/users/helpdesk/website/f71ccc35848dd800/capture-decran-2022-08-12-a-14_1e6vkod.png)
You must save your message:
![](https://storage.crisp.chat/users/helpdesk/website/f71ccc35848dd800/capture-decran-2022-08-12-a-14_cdr659.png)
A window with a confirmation request will appear. You must click on 'yes' and confirm
![](https://storage.crisp.chat/users/helpdesk/website/f71ccc35848dd800/capture-decran-2022-08-12-a-14_1ntmqhg.png)
You are redirected to this page:
![](https://storage.crisp.chat/users/helpdesk/website/f71ccc35848dd800/capture-decran-2022-08-12-a-14_164qft4.png)
Your automation is set up ! You just have to activate it.
β‘οΈ Step 7: Activate your automation
Click on this button:
![](https://storage.crisp.chat/users/helpdesk/website/f71ccc35848dd800/capture-decran-2022-08-12-a-14_ruji8o.png)
Confirm:
![](https://storage.crisp.chat/users/helpdesk/website/f71ccc35848dd800/capture-decran-2022-08-12-a-14_1om04sp.png)
It's confirmed!
![](https://storage.crisp.chat/users/helpdesk/website/f71ccc35848dd800/capture-decran-2022-08-12-a-14_1fxpk7y.png)
And VOILA!!! Your members will automatically receive a message from you as soon as this inactivity period is over. πππ
Updated on: 12/08/2022
Thank you!