Articles on: 🛠 Set up your account

🎯 How do you retarget an inactive customer?

Reactivate an inactive customer!


🔥💡Example: You want to send a special offer to someone who hasn't visited your establishment for 30 days.


➡️ Step 1: Access your dashboard


  • Go to your dashboard
  • Click on Marketing
  • Click on Automation
  • Then click on Manage workflows


Or click directly here: https://business.yollty.com/marketing/automation/workflows


➡️ Step 2: Click on Create automation workflow



➡️ Step 3: Choose When a customer is inactive for a certain amount of days



And then just add the number of days they were not active


➡️ Step 4: Indicate the number of days of inactivity from which you want to contact them


Example: You want to automatically send a message to any customer who has not visited for 21 days, so you put 21.




Step 5: Select the action you want to perform


Click on the Plus button:



This will allow you to send a notification to your selected audience:




➡️ Step 6: Select the action you want to perform


When you click, you will have the option to select the message:






You must save your message:




A window with a confirmation request will appear. You must click on 'yes' and confirm




You are redirected to this page:




Your automation is set up ! You just have to activate it.



➡️ Step 7: Activate your automation


Click on this button:



Confirm:




It's confirmed!



And VOILA!!! Your members will automatically receive a message from you as soon as this inactivity period is over. 🎉🎉🎉


Updated on: 12/08/2022

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