⭐️ How can your customers leave you a private review?
Activate the Private Reviews feature to get key information and feedback on your daily business.
Example: A loyal customer of your brand will be able to give you a sincere review by answering the questions you would like to ask him.
The stamps / points sent will only be given to your customers once the review is written and complete. So be sure to receive quality information.
Why use private reviews?
1. Get honest feedback from your customers
It's important to get honest feedback from your customers on what you're doing right but also what you need to improve to provide the best possible experience in your establishment.
2. Understand and confirm your strengths
Do you have an incredible kitchen and wonder if you should change the menus? Ask your customers and then make a decision. The best part is that your customers will be rewarded for their opinions.
3. Understand and work on your weak points
Are you wondering if you need to make an effort on the reception or if you have enough choices on your menu? Ask your customers and then make a decision. The best part is that your customers will be rewarded for their opinions.
How to use private reviews?
There are 4 steps to setting up private reviews:
➡️ Step 1: Go to your dashboard
Go to your dashboard: https://business.yollty.com
Then click on Configurations
➡️ Step 2: Click on Reviews
➡️ Step 3: Configure reviews
You can configure how many points a customer should receive when they submit a review
Take the time to set up security features to prevent misuse of the feature
You can choose between a certain number of points or days before a customer can submit a review again
➡️ Step 4: Configure the questions you want to ask.
You can set up to 6 questions
The goal is to gather information that is important to you and your business
The questions will be offered in your member card in a random order
Finally, don't forget to press the 'Save' button at the bottom right to save all your changes.
And VOILA! Your customers will be able to leave you private reviews 😁
Updated on: 09/10/2022